Entergy Provides More Services to Customers Through the Internet;
Entergy Texas, Inc. customers have more choices to interact with the company now that it has added more Internet-based services. View Outages shows power outage information over a map of Entergy’s service territory. Through My Account Online, customers can conduct several transactions related to their bills.
“Our customers have asked for these key services,” said Joe Domino, Entergy Texas president and chief executive officer. “We are pleased that they can access their Entergy Texas account and get information while at home or anywhere they have online access.”
View Outages is Entergy Texas’ most recently added service, made available in early July.
The system displays outages on a Microsoft Virtual Earth map. They appear as color-coded icons indicating the number of customers affected. Users can zoom from a wide angle of the service territory down to a neighborhood view.
Outage information is updated every 30 minutes. Customers must choose their utility company before outages are displayed.
Shading indicates outages in counties or parishes and the number of customers affected. Specific information includes outage start time, estimated restoration time and comments on the restoration.
Users have several options in choosing how outages are displayed, including state view, county or parish view, or by entering a specific address.
During major outages, such as those caused by a hurricane, the significant amount of damage and large number of power outages could affect the company’s ability to display detailed information. In these instances, outages could be displayed only at the county or parish, or state level, for the affected areas. Information would be updated four times daily, which is company practice during major outage restoration.
“This is a great information source for some customers even when they are without power,” added Domino, “as they may have access to our Web site through a computer at work, another location or a battery-operated laptop.”
View Outages joins Entergy Texas’ other online storm center information provided to help customers manage storm-caused power outages. This includes a pre-storm checklist, tips for after the storm, tips to safely use a portable generator and a hurricane guide.
My Account Online became available in mid-June. It offers several services to customers who register at www.entergy.com using their account number and service location ZIP code
Registered customers may view and pay their bill, see their billing and payment history and sign up to have their bill paid automatically. There is no charge to pay their bill through the online service.
The company continues to offer pay by phone and credit card payments through a third party for a nominal fee.
More services are planned for My Account Online. Those under development include making special arrangements to pay a bill, receiving information on the status of a permit or work order request and signing up for Level Billing or Pick-a-Date.
“We value the relationship we have with our customers,” added Domino, “so we continue to develop more features for these and other services to make it easier to do business with Entergy Texas.”
Entergy Texas provides electricity to 395,000 customers in 26 counties. It is a subsidiary of Entergy Corporation. Entergy Corporation is an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, and it is the second-largest nuclear generator in the United States. Entergy delivers electricity to 2.7 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Entergy has annual revenues of more than $11 billion and approximately 14,300 employees.